Tell a family about a long delay
They’ve waited four hours. Nothing will change soon.
Solutions · Healthcare
Communication training for healthcare teams
Hard news, tense waiting rooms, tired teams.
Harco is a communication training tool where reception staff, nurse leads and clinic managers practise announcing delays, de-escalating aggressive patients and talking about burnout out loud before the real moment.
The conversations your teams rehearse
Real healthcare moments, built from your own documents.
De-escalate an aggressive patient at reception
Stay safe, stay kind, hold the line.
Give feedback to a nurse lead on team tension
Respected, exhausted, and part of the problem.
Talk about burnout with a team member
They haven’t said it. You’ve noticed.
Who uses Harco in healthcare
Patient-facing
Reception & front deskPatient coordinatorsCall-centre teamsNurses
Management
Nurse leadsClinic managersPractice managersDepartment heads
People & HR
HR business partnersWellbeing & L&D teams
How it works
- 1
Pick the situation
Start from your own documents, scripts or a ready-made scenario.
- 2
Have the conversation
Out loud, with a Character who reacts like the real person.
- 3
Get the debrief
What landed, and the one thing to change next time.
Why practice matters in healthcare
46%
of US health workers felt burned out often or very often in 2022, up from 32% in 2018.
2x
as many health workers reported harassment at work in 2022 as in 2018 (13% vs 6%).
44%
of US health workers intended to look for a new job in 2022.
Questions and answers
Which healthcare conversations can teams practise?
Telling a family about a long delay, de-escalating an aggressive patient at reception, giving feedback to a nurse lead on team tension and talking about burnout with a team member.
Is it clinical training?
No. Harco trains the conversations around care: waiting rooms, families, colleagues and teams. It doesn't train clinical decisions.
How long does a session take?
About 5 to 10 minutes, so it fits between shifts.
Can we add our own procedures?
Yes. Add your procedures and safety rules in Harco's Studio and the moments follow them.
In which languages?
English, French, Spanish, German, Italian, Portuguese and Dutch.
Related
By team in healthcare
Get your healthcare teams ready.
See Harco on your own documents, in 30 minutes.