Explain a premium increase at renewal
A loyal client, 12 years, no claims, and a 14% rise.
Solutions · Insurance
Insurance sales and claims roleplay training
Premiums, claims and the moments trust is tested.
Harco is an insurance sales and claims training platform where advisors, brokers and claims handlers practise premium increases, denied claims and complaints out loud with a realistic policyholder.
The conversations your teams rehearse
Real insurance moments, built from your own documents.
Tell a policyholder their claim is denied
The exclusion is clear. Their situation isn’t simple.
Coach an advisor whose conversion is dropping
Good with clients, avoids asking for the signature.
Handle a complaint threatening to go to the ombudsman
Calm the client down without admitting fault.
Who uses Harco in insurance
Sales & advice
Insurance advisorsBrokersAgentsBancassurance advisorsAccount managers (B2B)
Claims & service
Claims handlersLoss adjustersCustomer service agentsComplaints officersCall-centre teams
Management
Agency managersClaims team leadsSales directorsRegional managers
People & HR
HR business partnersOnboarding & L&D teams
How it works
- 1
Pick the situation
Start from your own documents, scripts or a ready-made scenario.
- 2
Have the conversation
Out loud, with a Character who reacts like the real person.
- 3
Get the debrief
What landed, and the one thing to change next time.
Why practice matters in insurance
80%
of US auto insurance customers with a poor claims experience have left or plan to leave.
48%
of claimants had a premium increase in the past 12 months.
100+ pts
drop in satisfaction after a claim-related rate increase (on a 1,000-point scale).
Questions and answers
Which insurance conversations can teams practise?
Explaining a premium increase at renewal, telling a policyholder their claim is denied, coaching an advisor whose conversion is dropping and handling a complaint that threatens to go to the ombudsman.
Can it follow our products and procedures?
Yes. Admins add product sheets, exclusions and complaint procedures in Harco's Studio, and the Character and the debrief use them.
Is it for sales or for claims?
Both. Advisors, brokers, claims handlers and agency managers each get their own moments in the same workspace.
Does the Character get emotional?
Yes, when the situation calls for it. A policyholder whose claim is denied reacts like one, so handlers practise staying calm and clear.
In which languages?
English, French, Spanish, German, Italian, Portuguese and Dutch.
Related
By team in insurance
Get your insurance teams ready.
See Harco on your own documents, in 30 minutes.