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Practice

ScenariosBuilt from your decks and playbooks Voice practiceOut loud, in 100+ languages FeedbackGrounded in behavioural science

Manage

InsightsSee who’s ready across the organisation ThreadsCombine moments into a programme

Integrations Security

ClaireHead of Procurement

“30% or we walk”Value before price

Drop in a deck. Get the personas, objections and key messages your team faces.

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100+ languages

Characters that interrupt, hesitate and push back, in your team’s language.

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82/100

MEDDICSBISPIN

Use your methodology, or a proven one. One thing to change, every time.

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7/12 ready

Time rehearsed, who’s active, who’s ready, and where it breaks.

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✓✓34

Onboarding · Week 1

Onboardings, rollouts, leadership tracks. Everyone follows the same path.

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CRMLMSDocsHRIS

CRM, LMS, documents and HRIS. Coming soon.

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GDPR compliant

GDPR compliant. Your domain only. DPA on Enterprise.

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By team

SalesClose more deals ManagementBuild strong teams SupportKeep customers People & HRKeep your best people

By industry

Tech & SaaS Insurance Retail Banking Healthcare Consulting Higher education

A sales moment

Hold price under a discount askProcurement wants 30% off. You want the deal.

Practise the conversations that help your sales team close more deals.

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A management moment

Give feedback to a senior engineer missing deadlinesBrilliant, defensive, and the team is watching.

Practise the conversations that help your management team build strong teams.

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A support moment

Tell a policyholder their claim is deniedThe exclusion is clear. Their situation isn’t simple.

Practise the conversations that help your support team keep customers.

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A People & HR moment

Hold a retention talk with an engineer holding an offerIt isn’t about money. Find out what it is.

Practise the conversations that help your HR team keep your best people.

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Tech & SaaSRenewals, roadmaps and engineers with offers.

Defend price at renewal against a cheaper competitor

Tell an enterprise customer the feature isn’t on the roadmap

Explore the Tech & SaaS solution →

InsurancePremiums, claims and the moments trust is tested.

Explain a premium increase at renewal

Tell a policyholder their claim is denied

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RetailThe shop floor, the till and the peak season.

Refuse a refund outside policy at the till

Recommend the premium option without pushing

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BankingAdvice, refusals and compliance, said like a human.

Advise a client who wants to sell after a market drop

Turn down a loan for a long-time client

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HealthcareHard news, tense waiting rooms, tired teams.

Tell a family about a long delay

De-escalate an aggressive patient at reception

Explore the Healthcare solution →

ConsultingScope, findings and the partner conversation.

Push back on scope creep with the client sponsor

Present findings the client exec won’t like

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Higher educationInterviews, classes and admissions calls.

Negotiate your first salary offer

Answer a parent asking if the tuition is worth it

Explore the Higher education solution →

Your industry isn’t listed? Harco builds from your context →Book a demo

Learn

BlogEveryday conversations MethodologiesSBI, MEDDIC, SPIN…Behavioural scienceHow people learn to talk

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Scenario libraryReady-made, by team Help centreGuides and answers What’s newLatest product updates

From the blog

Blog

Notes on practice, voice and the conversations that matterRead the blog →

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Pricing

Help centre/Scenarios & Threads/Edit personas, objections and key messages

Scenarios & Threads

Create a scenario from a document Edit personas, objections and key messages Use the scenario library Build a Thread and assign it ← All topics

Edit personas, objections and key messages

ForManagersAdminsUpdated 22 October 2026

Open a scenario and edit any part. Changes apply to the next session.

Was this helpful?

Create a scenario from a document→Use the scenario library→Build a Thread and assign it→

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Practice the conversations that matter.

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Industries

Tech & SaaS Insurance Retail Banking Healthcare Consulting Higher education

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Edit personas, objections and key messages

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